Thompson Insurance product demo
Summary
The demo landed: the claims team watched a site note file itself under the right claim, and Julie called the timeline view the part they had been missing. Dana needs the security pack before IT signs off. Spanish transcription covers the bilingual region, and Robert wants turnaround reporting for his KPI. Agreed path: a three-week pilot with twelve adjusters, security review first, and pricing for sixty field seats plus the office tier.
Agenda
- Introductions and goals for the evaluation
- Where claim notes go missing today
- Live demo, security review, and pilot terms
Discussion
- Site detail reaches the claim file late. The team wants the note, the meeting, and the next step in one account timeline.
- The proposed setup runs EU end to end with per-workspace retention. Dana needs the security pack and a signed DPA before the pilot starts.
- The pilot will test Entra SSO with a dedicated group of twelve adjusters.
- Quarterly invoicing is fine for year one. Karen wants the annual price and a two-year option for sixty field seats plus the office tier.
Conclusions
- Operations is ready to pilot, subject to IT approval. The rollout decision goes on the leadership agenda for the 26th.
Next steps
- Send the security pack and prepare the SSO sandbox.
- Share the pricing options and agree the pilot success criteria.
Commitments
Send Dana the security pack today, including the DPA template and audit export guide.
Stand up the pilot sandbox with Entra SSO test access by Thursday.
Send pricing for sixty field seats plus the office tier before Karen’s four o’clock.
Draft the pilot success criteria for Julie to approve before kickoff.
Put the fleet rollout decision on the leadership agenda for the 26th.
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