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The Operator in AI REV Voice. After a call with Prism, a reply to Carol at Oakline Freight is ready to send with the pilot plan: 40 seats for three months at $4,000 a month. The pilot price was missing, so Prism asked Ruth on Slack before drafting it. Beside the draft: the part of the call where Brian asked for it, and Ruth's answer.

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Keep the whole story together.

The deal moves to Proposal. Carol's email joins the client record. The kickoff lands on the calendar, and the promises become tasks.

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Recording · live

Discovery call · Oakline Freight

Today, 12:04 · 00:12:41 · EN · Google Meet
Oakline Freight Pilot
Transcript Participants3
Carol Susi, John Park joined 00:00:00
Carol Susi 00:12:06
The part we keep failing at is the handover. The site visit happens, and the note gets written three days later, if at all.
Brian Goodman 00:12:31
That is the gap we close. The visit is captured as it happens, and the note is done before you are back in the car.
Carol Susi 00:12:41
Does the pilot include on-site training, or is it remote only?
Brian Goodman 00:12:58
Two on-site days are in the package, plus remote office hours for the first month.
Carol Susi 00:13:20
Good. Security sign-off on our side would be John, so we should loop him in this week.
Recording

Discovery call · Oakline Freight

Thursday, September 10 at 12:04 PM · 00:31:12 · EN · Google Meet
Oakline Freight Pilot · $48,000 Matched · 0.96

Summary

Oakline's field team loses the site visit between the visit and the note. Carol wants the 40-seat pilot to start in November with two on-site training days; John runs the security review first. Brian sends the revised quote and the pilot plan by Friday.

Next steps

  • Brian sends the revised quote for 40 seats and the pilot plan by Friday.
  • Carol loops in John for the security review this week.
  • Kickoff pencilled for the week of November 2.

Commitments

Brian Goodman
00:14:20Send the revised quote for 40 seats and the pilot plan by Friday.
Carol Susi
00:18:05Loop in John for the security review this week.
JPJohn Park
00:19:40Share the security questionnaire before the kickoff.

Agenda

  • Where the handover breaks today
  • The pilot: scope, seats, training
  • Security review and timing

Discussion

The pilot
  • 40 seats across two regions, starting in November.
  • Two on-site training days plus a month of remote office hours.
Pipeline

Sales Pipeline

5 deals · $274K live + New deal
Discovery21$70K$22K
Acme Corp
$22K
Dana Reyesyesterday
Discovery10%Ruth
Qualifying1$36K
Harbor Vet
$36K
Lena Osei5 days ago
Qualifying25%Owen
Proposal12$48K$96K
Oakline · Pilot
$48K
Carol Susijust now
Proposal45%Brian
Acme Corp
$48K
Marcus Henderson2 hours ago
Proposal70%Brian
Negotiation1$120K
Northmoor
$120K
Priya Nair2 days ago
Negotiation55%Ruth

Inbox

1 unread
Carol Susi13:41
Re: pilot timeline
Thanks for today. November works for us if the security review clears. John is copied.
Oakline Freight3 trackers blocked
Dana ReyesYesterday
Re: QBR agenda
Marcus wants the renewal numbers before the QBR, can you send the deck?
Acme Corp
Marcus HendersonMon
Invoice terms for the expansion
Finance asked for net 45 on the first year. Can we do that?
Acme Corp

Re: pilot timeline

Oakline FreightPilot
Carol Susi[email protected]Today, 13:41

Hi Brian,

Thanks for today. November works for us if the security review clears. John is copied. Could you send the revised quote for 40 seats by Friday?

Carol

Calendar

November 2026

Today
DayWeekMonth
Mon
2
Tue
3
Wed
4
Thu
5
Fri
6
09:00
10:00
11:00
12:00
13:00
14:00
15:00
16:00
Acme · QBR14:00 · Dana, Marcus
Route planning09:00
Oakline · pilot kickoff10:00 · Carol, John, BrianGoogle Meet
Harbor Vet · demo11:00 · Lena
Focus · pilot plan15:00
Tasks

My Tasks

4 open+ New task
›Today1
Prep the QBR deck for AcmeAcme CorpToday
›This week3
Send the revised quote for 40 seats and the pilot planfrom the call · 00:14:20Oakline FreightFri
Security questionnaire for John Parkfrom the call · 00:19:40Oakline FreightTue
Draft the onboarding one-pagerHarbor VetNov 13
›Later2
Renewal numbers before the QBRAcme CorpNov 17
Kickoff agenda for OaklineOakline FreightNov 2
1 operation todoQueue clear. Nothing needs a decision, go sell something.
‹›
Discovery call · Oakline Freight · Today 13:44 Important

Send Carol the revised quote and the pilot plan

Oakline Freight

Carol gets the 40-seat quote and the pilot plan, on-site days included.

Based onDiscovery call· 12:04Oakline · Pilot· $48KCarol's email· 13:41

Both things Carol asked for are in your library: the 40-seat annual and the plan with the two on-site days. Ready to send.

Drafted reply92/100
ToCarol Susi <[email protected]>
Cc
SubjectRe: pilot timeline

Hi Carol,

Thanks for today. Attached are the revised quote for 40 seats and the pilot plan, with the two on-site training days we talked about.

If John wants the security questionnaire first, I can send it over today.

Brian Goodman

Skip
Reply sent to Carol
Write a message…

The window shows the product: a live meeting being captured with the transcript and Prism answering three questions; then the finished note with next steps and commitments, and a spoken edit confirmed and logged; then the pipeline, inbox, calendar and tasks filled in from the call; then the Operator's drafted reply waiting for approval.

The tools you already use.

Work with voice
across all your apps.

Your CRM, conversations, calendars, and AI.
Bring them into the same conversation.

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CRM · Communications · Video calls · Email · Calendars · Support · Automation · AI

Explore ways to work with HubSpot, Gmail, Slack, Salesforce, Zoom, Google Calendar, Claude, Microsoft Teams, Zendesk, Notion, ChatGPT, Zapier, Outlook, Google Meet, Asana, Intercom, Calendly, Make, Google Drive, Zoho, WhatsApp, n8n, Google Docs, Linear, Trello, ClickUp, Dropbox, Telegram, Airtable, Help Scout, Discord, Todoist.

From a request to work you can review

Put your apps to work.

Prism brings the context. Operator prepares the work across your connected tools. You make the call.

Follow-up email · Example request

“Reply to Sarah with the annual option and the legal update.”

The annual option and the legal recap, ready in one reply.

Based on

Pricing 2026.pdfGoogle Drive · Approved pricing

Annual prepay: 12% off the list price for the agreed seat count. Multi-year terms need a separate quote. The approved price list is the source for customer-facing numbers.

Acme quarterly reviewMicrosoft Teams · Yesterday · 31:20

Sarah: Can you include an annual option for all 40 seats? David: Our counsel can join the legal review on Thursday at 15:00.

Email from Dan WuOutlook · Monday

The security packet has been sent to Acme. Our counsel is available for the joint review on Thursday at 15:00.

Explore Operator
Prepared for Gmail

Proposal deck · Example request

“Put together an offer Julie can take to the partners.”

A three-slide proposal and a one-page summary for the partners.

Based on

Call with JulieMicrosoft Teams · Friday · 26:40

Julie: I need something I can forward to the partners for Tuesday. Show how the paperwork after every client visit changes, then the pilot and the annual option.

Agency proposal templateGoogle Drive · Sales templates

Three-slide format: the customer’s problem, the proposed workflow, the pilot and commercial terms. Use the approved brand template. Include a one-page summary.

#thompson-accountSlack · Account team

The partners want a clear pilot scope: one coastal team, two claim types, three weeks. Send the security pack before the pilot starts.

Explore Operator
Prepared for Google Drive
Proposal · Thompson Insurance

Less paperwork.
More time with clients.

A pilot built around Julie’s team.

Onecoastal teamTwoclaim typesThreeweeks
AI REV Voice
3-slide offer One-page summary

Your company template, Julie’s priorities, and the approved annual option.

KPI update · Example request

“Bring the weekly KPI sheet up to date with both CRMs.”

Review the changed cells. The connected sheet follows when you apply.

Based on

Daily activity rollupHubSpot + Salesforce · Yesterday

North: 84 calls, 12 demos. West: 71 calls, 9 demos. South: 66 calls, 11 demos. DACH: 58 calls, 14 demos. Total: 279 calls and 46 demos.

Deal changesHubSpot + Salesforce · Yesterday

DataDrive expansion closed: West won revenue is now $96K. Wisła fleet moved to Negotiation: DACH open pipeline is now $342K. Total open pipeline: $1,114K.

Sales KPI weeklyGoogle Sheets · Week 39

Columns: Region, Calls, Demos, Pipeline ($K), Won ($K). One row per region. The total row is calculated from the regional values.

Explore Operator
Prepared for Google Sheets

Sales KPI weekly

Week 39
Proposed updates from HubSpot and Salesforce. Highlighted cells changed.
RegionCallsDemosPipeline ($K)Won ($K)
North76 841231042
West71926472 96
South661119824
DACH5811 14296 34248
Total279461068 1114210

Five proposed changes. Closed revenue stays separate from open pipeline.

Support reply · Example request

“Answer Carol using the help center and her account details.”

An answer grounded in the help center and the customer’s account.

Based on

Ticket #1842Zendesk · Carol Susi

We have added two new account managers. How do we give them access to the shared pipeline without sharing everyone’s private notes?

Pipeline sharing guideNotion · Help center

Add teammates to the pipeline to share its clients and activities. Private notes remain accessible only to their owner. Changing pipeline membership does not make private notes public.

Oakline accountHubSpot · Customer success

Account owner: Sarah. The customer is adding two account managers to the sales team. Current plan includes shared pipelines.

Explore Operator
Prepared for Zendesk

Customer handoff · Example request

“Set up the Thompson handoff and brief the delivery team.”

The project, the brief, and the team update, ready together.

Based on

Call with JulieMicrosoft Teams · Friday · 26:40

Julie: I need something I can forward to the partners for Tuesday. Show how the paperwork after every client visit changes, then the pilot and the annual option.

#thompson-accountSlack · Account team

The partners want a clear pilot scope: one coastal team, two claim types, three weeks. Send the security pack before the pilot starts.

Customer kickoff checklistAsana · Delivery templates

Create the customer project, assign the implementation owner, schedule the kickoff, and attach the handoff brief. Keep the signed scope with the project.

Explore Operator
Prepared for Asana, Google Docs, Slack

Thompson Insurance

A handoff the team can act on.

  1. 1
    Create Thompson pilot project

    Owner: Sarah · Kickoff: Tuesday

  2. 2
    Attach the handoff brief

    Scope, stakeholders, commitments, and the meeting

  3. 3
    Post to #customer-onboarding

    Brief the delivery team and link the project

The signed scope, the meeting, and the promises travel with the customer.

The next time starts with
what you taught it.

Acme Corp / Follow-upFor your review

Email follow-up · First draft

The follow-up is ready. One promise needs a check.

Drafted replyTo Sarah Chen

Hi Sarah,

Thanks for walking through the requirements. I’ll send the technical analysis on Friday.

Alex

The draft has a date. The teammate doing the analysis has not confirmed it yet.

1 of 3 · Learning example
Acme Corp / Your feedbackA process to remember

Your correction · Just now

Teach it why you changed it.

Company DNA · Proposed instructionConfirm the owner and delivery date.

A proposed Company DNA instruction for your director to review.

2 of 3 · Learning example
Oakline / Follow-upLesson applied

Email follow-up · Next relevant task

New customer. A better way to follow up.

SlackChecked with PriyaAnalysis confirmed for Tuesday, 14:00.
Drafted replyTo Carol Susi

Hi Carol,

Priya has confirmed your analysis will be ready Tuesday at 14:00. I’ll send it over that afternoon.

Alex

The process carries forward. The facts come from Oakline’s own context. You still decide what to send.

3 of 3 · Learning example

Built differently, on purpose.

01 / Reachable

Any phone, no app.

Briefs on the way in. Notes on the way out. Call Prism from an ordinary phone, and keep the conversation going wherever you work.

02 / Connected

A workspace, with or without a CRM.

Your pipeline, inbox, calendar, notes, recordings, tasks, and Operator live together. Connect the tools you already use and keep both sides up to date.

03 / Yours to direct

You stay in control.

See the sources, adjust the work, and decide what happens. Choose what can run automatically and when Prism should come back to you.

Phone · Web · macOS · Windows · iPhone · Android

SMS without the app. Notifications with it. Most languages supported.

Find your way in
Brian at his desk with a morning coffee Watch Brian’s day See how Brian uses AI REV Voice every day.

Before you get started

Good questions.

Can I talk to Prism without installing an app?

Yes. Call Prism from an ordinary phone number for a brief, a note, or help with the next step. Without the app, updates can reach you by SMS. With the app, you get notifications. Prism supports most languages.

Explore the platforms
Do I have to record every meeting?

No. You can simply tell Prism what happened afterwards. It writes the note and asks about missing details. When you do want meeting capture, the desktop app works on your computer without a bot joining, or you can choose a visible notetaker.

See how notes work
Can I keep my existing CRM and other apps?

Yes. Connect your CRM, email, calendars, messages, and other tools for shared context and actions. You can also use the built-in pipeline, inbox, calendar, notes, recordings, tasks, and Operator without a separate CRM.

See the integrations
What does Prism learn from us?

Your preferences, the details your notes need, and the corrections you make to Operator’s work. Company DNA gives your team a shared way to guide those learnings. Directors can review and improve the instructions behind your processes.

Explore Company DNA
Does Operator act without asking me?

Start by reviewing prepared work and deciding what to send or apply. You choose which workflows can run automatically and under what rules. Corrections improve future work; approving something repeatedly does not automatically enable automation.

Explore Operator
Can another company access our company data?

No. Each company’s data is kept in a separate environment, with access restricted to that organization. Your records and Company DNA are not shared with or used by other companies. Permissions still control what people inside your team can see.

Read about security & privacy
Do you store meeting or voice-note audio?

No. Neither meeting audio nor voice-note audio is stored. The transcript and the resulting note stay in your workspace, so you can use the information without keeping the audio.

Read about data retention

Meet the colleague who is always with you

Talk. Done.

Start with a question about AI REV Voice.
Or see what Prism makes of your next meeting note.

Watch one rep's day unfold.

Scroll through Brian's afternoon and the next morning
and see how he uses Prism every day.

Meet Brian.
He's good at the part that's human.
The rest, he used to do at midnight.

The meeting that could close the quarter starts in fifteen minutes, exactly the time it takes to drive there.
Brian used to spend half an hour before each meeting to prepare. Not anymore.

He picks Prism's number on his car dashboard. Before he arrives, he knows all the details.

Prism

Okay. You last spoke with them seven days ago, on the pricing call. You still owe them the revised quote; you promised it Friday.
One change since: there's a new name on the email thread. He's Marcus Henderson, their CFO, and he'll be in the meeting. So today's really about price. The note from that call is on your phone if you need the numbers.

Try it · ask Prism to pull it up

He walks in with nothing to set up. The laptop just silently listens. When the CFO turns to price, the number's already in front of Brian.

Prism · Displayed on the screen

Pricing is their open item. Your revised quote is $48,000 / yr.

It's a yes. He talks it through with Prism on the drive, and Prism asks the one thing he'd have forgotten. He pulls in; it's done.

Prism

How'd it go?

Brian

We won it. They're in.

Prism

Love that. I've got most of it. I'll mark the deal closed. One thing: who actually signs on their side, Dana or Marcus?

Brian

Marcus, the CFO.

Prism

Perfect. The note's ready. I'll have it in your CRM in a moment.

The next morning, he opens the app to check on yesterday's notes. Everything is already there, clean, in the right record. His manager beat him to it: 'Great close.'

Coffee, then one call. Prism picks up.

Prism

Morning, Brian. And congrats on yesterday's close.
Good news: they've already sent the revised contract; it's waiting on your signature. Oh, and Carol wants to meet today; she just emailed. I found a slot, 2pm, at your favorite spot. Want me to reply and reserve the place?

Brian

Yes, that's perfect.

Prism

Done. One more thing, it's your boss's birthday. I've held some time before Carol so you can grab a small gift. A bowtie? You know him.

Brian

Right, I'd have forgotten. Thank you.

Prism

That's what I'm here for. Anything else?

Prism didn't just save him an hour.
Prism had his back all day.

Talk. Done.

Prism

Go get 'em. I've got the rest.